ICS and salesforce.com
ICS is a certified consulting partner with salesforce.com. ICS resources possess a deep expertise with all functions associated with a successful salesforce.com implementation. ICS has successfully implemented salesforce.com at dozens of business units across multiple companies and has trained thousands of users on salesforce.com functionality and business processes. ICS possesses proven expertise in each of the following areas.
- Configuration of all components including salesforce automation, customer service case management and marketing integration
- Developing data extracts and data loads utilizing the sforce webservices API
- Aligning sales, marketing and customer care business processes to take full advantage of salesforce.com’s enabling technologies
- Developing customized training materials and conducting comprehensive training sessions for both business end users and system admins
- Developing custom objects, integrating with back-end ERP systems and extending salesforce.com with AppExchange
- Developing implementation strategies and managing projects from start to finish
- Providing production support to a user base of over 3000 licenses
An example of ICS’s deep salesforce.com skillset is the Corporate Express implementation. ICS partnered with Corporate Express to successfully roll-out SFA, case management and marketing integration to over 3500 users. The salesforce.com implementation resulted in improved acquisition, penetration and retention of customers and was so successful, it quickly moved from acceptance through adoption to addiction.